I had a computer problem last month and contacted two of my contacts about it. I spoke to one but he was away and would be home in a couple of days. The other gave me a price but confused me as to how he would solve the problem; but at least I had a price for fixing the problem.
To this day I have not heard another word from either of them, and I’ve actually seen one of them three times.
This is just BONKERS!
They know I have a problem, it has to be fixed, and yet they haven’t bothered to follow up and ask when I would like my computer fixed. Notice I say when, not if. I have certain business to give to someone and yet it seems that neither of these two businesses want it. Now they might be thinking, well I want the work done, so I’ll get back to them, and maybe I will. But how much better would it be to ask, and make certain, that they are the one who gets my business and not a competitor?
It’s such a simple thing to do but so many businesses don’t. So, please make sure that your business is not missing out on work, and, more importantly, profit, just because you are too busy or don’t have a system in place to follow up.
From the desk of David Wimblett 